Global 360 Logistics Ltd (company number 11975263) (“Global 360”, “we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation or use our freight forwarding, courier, packing or logistics services.

1. Who we are

Global 360 Logistics Ltd

Company number: 11975263

Unit A Newman CourtRange RoadWitneyOxfordshireOX29 7LYUnited Kingdom

Telephone: 01993 700111

Email: sales@globalthreesixty.co.uk

Website: www.globalthreesixty.co.uk

For the purposes of UK data protection law, Global 360 Logistics Ltd is the data controller for personal information covered by this Privacy Policy.

2. Information we collect

We may collect and process information including:

Your name and contact details, including telephone number, email address and postal address.
Company or business details.
Collection and delivery addresses and contact information.
Shipper and consignee information.
Information required to provide quotations or arrange shipments.
Customs and shipping information required to transport goods internationally.
Billing, invoicing and payment information.
Communications between you and Global 360.
Information you provide through our website or when contacting us.
Technical information about your use of our website, including IP address, browser and device information.
Website usage information collected through cookies and analytics services such as Google Analytics, where applicable and where the necessary consent has been obtained.

We may receive personal information directly from you or from another party involved in a shipment, such as a customer, supplier, shipper, consignee, carrier, freight agent or delivery partner.

3. How we use your information

We use personal information where necessary to:

Respond to enquiries and provide quotations.
Arrange collections and deliveries.
Provide UK and international freight forwarding and courier services.
Arrange packing and associated logistics services.
Prepare transport, export, import and customs documentation.
Communicate with shippers, consignees and other parties involved in a shipment.
Manage customer and supplier relationships.
Issue and process invoices and payments.
Maintain appropriate business and accounting records.
Meet customs, tax, regulatory and other legal requirements.
Prevent fraud and protect our business.
Operate, maintain and improve our website and services.
Understand how our website is used through analytics where permitted.

4. Our lawful basis for processing information

We process personal information under one or more lawful bases depending on the circumstances. These may include processing necessary to enter into or perform a contract; compliance with a legal obligation; our legitimate interests in operating, administering and improving our business and providing logistics services; and consent where consent is required, such as for certain cookies or marketing activities.

5. Who we share information with

Because Global 360 provides UK and international logistics services, we may need to share relevant information with organisations involved in providing those services. These may include:

Courier and transport companies.
Freight carriers and hauliers.
Airlines and shipping lines.
UK and overseas freight agents.
Customs brokers and clearance agents.
HM Revenue & Customs and overseas customs authorities.
Government and regulatory authorities.
Warehousing and packing providers.
Delivery partners.
IT, website and other service providers.
Accountants, insurers and professional advisers.

We only share personal information where reasonably necessary and appropriate for the relevant purpose. We do not sell your personal information.

6. International transfers

International freight forwarding inherently involves organisations in other countries. Where necessary to arrange an international shipment, relevant personal information such as names, addresses and contact details may therefore be transferred to freight agents, carriers, customs authorities or delivery partners outside the United Kingdom.

Where UK data protection legislation requires additional safeguards for an international transfer, we take appropriate steps to ensure that the transfer is made lawfully.

7. How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, tax, accounting, customs and regulatory requirements. The exact retention period will therefore depend upon the nature of the information and the service provided.

8. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

9. Cookies and website analytics

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function. We may also use analytics services, such as Google Analytics, to help us understand how visitors use our website.

Where consent is legally required, non-essential cookies and similar technologies will only be used after you have provided the appropriate consent. More information is available in our Cookie Policy.

10. Your rights

Under UK data protection legislation, depending on the circumstances, you may have rights including:

The right to access personal information we hold about you.
The right to have inaccurate information corrected.
The right to request deletion of your information in certain circumstances.
The right to restrict certain processing.
The right to object to certain processing.
The right to data portability in certain circumstances.
The right to withdraw consent where processing is based upon consent.

To exercise your rights, contact sales@globalthreesixty.co.uk.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you have concerns about our handling of your personal information. Website: ico.org.uk

11. Third-party websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of third-party websites.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations. The latest version will be published on our website.

13. Contact us