Your questions, answered

What if it doesn't need to arrive today?

We also offer next-day and scheduled delivery, on the date you choose. Tell us when it needs to arrive and we'll plan the job around it.

Our UK delivery options

Is same-day delivery really guaranteed?

Yes. Same-day delivery is available on request anywhere in the UK, and once we've booked it, it's guaranteed. We deliver it ourselves, or use a trusted partner when the timing needs it, and you keep one point of contact. Call us on 01993 700111 to book and we'll confirm collection.

Where do you deliver?

Same-day delivery is available anywhere in the UK on request, and we ship worldwide by road, air and sea. Most of our customers are businesses in and around Oxfordshire.

Areas we cover

Can you crate items for export?

Yes. We can pack commercial and export goods in export compliant wooden crates. The timber is heat-treated and stamped, so the crates are accepted across borders without the risk of carrying pests.

Packing and crating

Can you pack my item and still deliver it the same day?

It depends on the item and how it needs to be packed. Call us on 01993 700111 and we'll tell you honestly what's possible.

Is my delivery insured?

Yes. We hold public liability, goods in transit and freight liability insurance. For high-value or unusual items, we work with our insurance broker to arrange extended cover, so tell us about anything special when you ask for a quote.

Can you handle customs clearance for my imports?

Yes. We clear import shipments arriving at all UK ports and airports, and we deal with all the customs matters on your behalf.

Import and customs clearance

What's the difference between logistics and freight?

Freight is the goods being moved, and the word is mostly used for shipping goods by road, air or sea, often internationally. Logistics is the whole job around it: planning, packing, transport, paperwork and delivery. We look after all of it.

Do you work evenings or weekends?

In some cases, by arrangement, at extra cost. Our office is open Monday to Thursday 9:00am to 4:30pm, and Friday 9:00am to 4:00pm, so call us in those hours and we'll tell you what's possible.

How do I get a quote?

Call us on 01993 700111, or send a quote request telling us what you're sending, where from and to, and when. We'll review it personally and come back to you.

Request a quote

Will I know when it's been delivered?

Yes. Every delivery comes with proof of delivery, and our couriers are GPS-tracked, so call us at any point and we'll tell you where things are.

Can you arrange a tail-lift vehicle?

Yes. If your goods are heavy or on a pallet and there's no forklift at one end, we can arrange a vehicle with a tail lift (a powered platform at the back that lifts goods on and off). Just mention it when you ask for a quote.

Do you use subcontractors?

Yes, when a job needs it. For larger vehicles, removals specialists, containers, or when the timing demands it, we use trusted partners. We manage every partner job ourselves, so you still deal with our Witney team from quote to delivery.